A clearer view of your agent and its users.

Bring conversations, recurring issues and user context together in one workspace.

Start with a pattern that interests you, then open the conversations behind it.

Take the tour Request access

cohort · enterprise, EMEA topic · editing designs

Where do resizes come back blank?

The short answer

528 of the 864 stops sit on resize it.

resize it528

export the files244

find the formats92

ahknrm+4 compare 5 saved cohorts

Conversation · editing designs · 9 turns

Turn 9 · Where are the rest?

Follow a question through the workspace.

Choose a user group, topic, task or signal. Keep that context as you explore the overview, search and session replay.

Your filters stay with you, so you can keep investigating without starting over.

Start the tour

scope: enterprise emea silent failure

528 in scope

briefing resizing a banner for every channel is failing. 528 attempts stopped on resize it.

replay turn 7 returned 6 blank sizes. turn 9 user dissatisfied.

people 986 enterprise users in EMEA hitting the same blank sizes.

cohorts 52% success in enterprise EMEA vs 71% in self-serve. 19 points apart.

monitors Monitor unresolved requests in this group.

every surface locked to this scope five levels →

Catch up on what has changed.

Get a summary of the tasks and user groups that need attention, with links to the conversations behind each finding.

Compare with the previous period to see what is improving and what needs a closer look.

the briefsince the last read

Resizing a banner for every channel is the biggest failing task in editing designs. It stops on resize it.

64%task success across 2,400 attempts, 6 points better than the previous period
528attempts stopped on resize it, the single biggest step
71%self-serve finishes the same task most often

open the 528 that stopped there →

Find the conversations you’re looking for.

Describe what you want to investigate in your own words. Search finds related conversations, and session replay highlights the turns worth reviewing.

friction markers pinned to the exact turn
annotated replays you can share
plain english in, conversations out

conversation · resize this banner for every channel · 9 turns

“Resize this banner for every channel we post on.”

“6 of the 9 sizes came back blank. Sending the other 3.”
signal · Unresolved request

“Where are the rest? Can you try that again?”
task status · failed

Get to know the person behind the conversation.

See what someone has asked across sessions, which tasks they completed, and where they needed more help. Their conversation history is there when you want the details.

See where a task gets stuck.

Choose a topic and task, then look at unresolved attempts. Explore each step to understand where people need help.

topic · editing designs task · resize this banner for every channel task status · failed 864 conversations

resize it528 stopped · 22.9%

export the files244 stopped · 13.7%

find the formats92 stopped · 3.8%

The selected filters stay visible, so your team can see exactly which conversations you’re looking at.

Keep an eye on the changes that matter.

Create a monitor from the view you’re exploring. Follow changes in task outcomes, user intent or the experience of a particular group.

Receive updates in Slack, email or a webhook, with the context and a link to the matching conversations.

See how the experience differs across groups.

Compare the same task across plans, regions or returning users. Find the groups that could use a little more help.

enterprise, EMEA 986 users 52% resize it Unresolved request

EMEA 58% resize it Unresolved request

returning users 61% resize it repeated request

enterprise 66% export the files user correction

self-serve 71% export the files user correction, then recovery

In this illustrative dataset, task completion varies by 19 percentage points across groups. Open a group to explore its conversations.

Find your next improvement in your conversations.

Bring user needs, recurring issues and conversation evidence together in one workspace.

Request access Open the playground

Explore the workspace with example data.