capabilities
everything your dashboards can't see.
search by meaning. detect frustration without keywords. score user health. trace root causes. replay any conversation. no engineering required.
conversation replay
see exactly where the conversation broke.
scrub to any turn. friction markers show exactly where sentiment dropped, where the agent looped, where the user gave up, before you ever read the full transcript.
- friction markers pinned on the turn timeline
- jump to the exact turn where sentiment collapsed
- share annotated replays with cs, full context included
turn 1 · intent: export
turn 2 · resolved: no
frustration ↑
alert · loop detected
deflection detected
01, semantic search
ask in plain english. find every match.
"users frustrated by slow responses" surfaces every relevant conversation, regardless of exact wording. no sql. no analyst. no ticket.
- search by intent, not keyword
- results in seconds, not days
- click any result to replay the conversation
47 CONVERSATIONS FOUND · SORTED BY RELEVANCE
SARAH K. · 2 DAYS AGO · SENTIMENT: NEGATIVE
"your tool is unusably slow today, i've been waiting 40 seconds for every response…"
JAMES T. · 4 DAYS AGO · FRICTION: HIGH
"it's taking forever to load, is this normal?"
PRIYA M. · 1 WEEK AGO
"the responses feel really laggy compared to last month"
02, sentiment detection
scored turn by turn, not just at the end.
see the exact moment frustration started, not just that it happened. each turn carries a sentiment score, and the timeline marks the inflection.
one bad conversation is noise. a declining trend across three weeks is a signal worth acting on, and we surface it before it becomes a ticket.
03, friction detection
users don't say "i'm frustrated." we catch it anyway.
repeated questions. rephrased messages. failed tool calls. circular loops. sudden sentiment drops. all flagged on ingestion, before a human ever has to look.
HIGH FRICTION · INTENT NOT RESOLVED
04, user journey stitching
one conversation is noise. fifty tell the truth.
every conversation from the same user, stitched into a single timeline. watch satisfaction drift over months. find the exact session where trust started to erode.
JAN
positive
FEB
positive
MAR
neutral
APR
declining
MAY
at risk
user health scores
know who's at risk before they tell you.
every user gets a health score built from conversation signals: sentiment trend, friction rate, resolution rate, recency. scores update after every session. the rescue queue shows you who needs attention, ranked by urgency and tier.
- score updates live after every conversation
- segment by tier, cohort, or friction type
- rescue queue routes highest-risk enterprise users first
topic analysis & signals
find which topics are breaking your agent.
abracadabra clusters conversations by what users actually wanted, then ranks each topic by friction rate. every session is tagged at ingestion, loops, tool errors, hallucinations, sentiment drops, all queryable and alertable. you see where to focus, not where to guess.
questions
reporting
flow
help
gaps
help
friction rate by topic · last 30 days · 2,847 conversations
signals, events & segment tracking
every signal. every segment. in real time.
signals are tagged at ingestion: loops, tool errors, hallucinations, goal abandonment, sentiment drops, deflection responses. track any combination of signals across any segment, enterprise users, a specific cohort, users who hit a certain flow. set alerts. build a custom view. route to slack.
05, ai summaries
BEFORE: 47 TURNS TO READ
AFTER: 2 SENTENCES
user asked about upgrading their team plan. the agent pointed to settings, but the upgrade option wasn't visible due to a permissions bug, user left without resolving.
RESOLUTION: FAILED · FRICTION: HIGH · INTENT: BILLING
06, root cause analysis
resolution rate dropped 20% this week. why?
we trace it back automatically, which topics, which user segments, which tool failures contributed. fix the cause, not the symptom.
CONTRIBUTING FACTOR
billing_api timeout on queries with >3 parameters
CONTRIBUTING FACTOR
enterprise users hit plan limit prompt, no clear next step